FAQs
Do you have a showroom?
Cool Rugs sell products online. By not having the limitations of a traditional shop or showroom, we can offer you significant savings on the most extensive range of rugs, saving you time and money, with the convenience of shopping from your computer or mobile device.
How much is Shipping Cost?
Shipping cost is FREE Australia wide, with the exception of the following postcodes for some items:
| NT | 822 840 845 850 852 854 861 862 872 874 880 885 886 |
|---|---|
| NSW | 2325 2328 2329 2580 2880 2898 2899 |
| QLD | 4183 4285 4551 4556 4570 4571 4581 4600 4650 4655 4670 4673 4674 4676 4677 4678 4703 4713 4740 4741 4750 4757 4801 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895 |
| SA | 5373 |
| WA | 6798 6799 6850 |
| TAS | 7255 7256 7257 |
Where are the products shipped from?
All our rugs are shipped from Sydney, Melbourne, or Perth and usually dispatch within 3 - 5 business days.
I ordered a product today when will I receive it?
The delivery time depends on the delivery location. Generally, the delivery time after dispatch is:
| Sydney, Melbourne, Brisbane, Adelaide METROPOLITAN areas | 3-8 days |
|---|---|
| Sydney, Melbourne, Brisbane OUTER METROPOLITAN/REGIONAL areas | 4-10 days |
| QLD, NSW, VIC, SA (regional areas) and TAS | 6-10 days |
| WA & NT | 8-17 days |
Do I need to be home during delivery?
We advise that someone to be present at the delivery address to sign and receive goods safely. In the case that nobody is at the delivery address to sign and receive the shipped item, the freight carrier will leave a missed delivery advice card. You need to contact the carrier to organize re-delivery.
What happens in the event that the items are damaged?
Damaged or faulty items will be replaced at no charge.
In the unlikely event that the product is unavailable, we will contact you as soon as possible; and you may choose to get a store credit or a full refund.
What if I made the wrong choice and would like to return?
Purchased items can be returned if you change your mind within 7 days after item receipt. Change of mind refunds or exchanges attract a 15% restocking fee. The customer is responsible for the return shipping. As a courtesy, we can assist the customer with the return shipping by providing quotes from several third-party couriers (if available).
All products returned must be unused and packed in their original containers. If the products are used, soiled or damaged, the products may be rejected or incur additional re-stocking charges.
For returns, please contact Cool Rugs by email contact@coolrugs.com.au.
Are my online payments secure?
Your privacy and the security of your information is of paramount importance to us. All our online payments are processed using trusted payment processors Shopify and Paypal, both are PCI complaint. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
