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COVID-19 changes
Due to very high order volumes and the strict social distancing implemented, our current order dispatch time has slightly increased.
Delivery Address:
All deliveries are made during normal business hours Monday to Friday. A post office box address is not accepted.
Delivery Costs:
FREE SHIPPING for all orders. The following few remote postcodes are excluded:
| NT | 822 840 845 850 852 854 861 862 872 874 880 885 886 |
|---|---|
| NSW | 2325 2328 2329 2580 2880 2898 2899 |
| QLD | 4183 4285 4551 4556 4570 4571 4581 4600 4650 4655 4670 4673 4674 4676 4677 4678 4703 4713 4740 4741 4750 4757 4801 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895 |
| SA | 5373 |
| WA | 6798 6799 6850 |
| TAS | 7255 7256 7257 |
Please contact us for shipping quote if you want delivery to these postcodes. In rare cases, shipping cost might become much higher than what we can offer as free. In these cases, we will contact the customer to discuss options.
Delivery Times:
All our rugs are dispatched within 1 - 2 business days (please allow few additional days due to the current situation). The delivery time depends on the delivery location. Generally, the delivery time after dispatch is:
| Sydney, Melbourne, Brisbane | 3-4 days |
|---|---|
| ACT, Regional NSW, VIC & QLD | 5-6 days |
| Perth, Adelaide | 5-6 days |
| TAS, Regional SA, WA & NT | 7-10 days |
COVID-19 UPDATES
- We are still processing all orders.
- Due to very high order volumes and the strict social distancing we implemented, our order dispatch time has slightly increased.
- To ensure the safety of our customers, deliveries will be contactless with no signature needed.
- If delivery location is unattended, the delivery will be left in a safe place by the driver (if required and available).
- If no safe place available, the delivery will be returned to depot and a redelivery will be arranged for another day.
We thank you for your understanding and support as we try to minimise human contact for the safety of our team and customers. We will do whatever necessary to ensure we can get your order to you ASAP during this challenging time.
We thank you for supporting our Australian family business at this time.
The Cool Rugs Team
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