Customer Reviews

Based on 522 reviews

Absolutely perfect for our room, colours & size are fabulous, great quality, easy to order & hassle free, quick delivery, thank you!

I love the carpet. Now o have the big one. for the other end of the room
A bit disappointed. It was my the same pattern as the smaller one but I
Love it and decided to keep it your delivery drivers didn’t knock on my door to let me know it arrived. So a lady upstairs unit she told me it was there and carried. I don’t leave anything outside when it was delivered. Because it will get stolen thank judy

Loving my new rug. Good quality and was delivered quickly.

Rug purchase

Very happy with my rug purchase, fits well in area & looks great! Thanks for you prompt delivery too!

Museum Preston Multi Coloured Rug

Awesome Rug

Colours are great size is great. Everything as advertised and I didn't have to leave home and delivered to my door. Smooth simple transaction would definitely use Cool Rugs again & recommend very highly.

Expected quality for the price

Best of all well packed in - really appreciate that

Great rug, great price, great service

Ordered rug online, arrived promptly, exactly as described. Very pleased with the product, communication and service. Highly recommend.

Pretty Giselle Rug

I was quite pleased with my new rug, even though it was thinner than I was expecting. I do love the colours in it, and it goes perfectly in my lounge room. Thank you

Great Rug

We love it

Sydney Collection Medallion Rug White with Beige Border

Terrific quality rug.

Best experience

I shopped 1st time from cool rug. I wasn’t too sure about quality and all.
But when I received it i was soo happy about quality and everything its very beautiful rug and same as described on website.
Size and quality undoubtedly excellent

Lovely rug

Great rug, good quality and style.

Alexa Transitional Rug White Pink Grey

Avenue 702 Rose Rug


Grt product and excellent delivery

Beautiful Rug

We love the subtle colour with pops of colour. Perfect for our home.

Very happy

Received very fast and great condition

Great product and prompt delivery

Lovely rug and great price. Thankyou for keeping me informed on purchase and delivery

Oasis is mail blue rug

This rug looked just like the picture on the website and once in my sons room liked even better. Feels amazing and great quality

Lovely rug

Easy to order, timely delivery and very happy with the rug. Its lovely under foot, is easy to vacuum and looks great. Good value too.

Nice rug and very quick delivery.

Legacy 863 Navy Rug

Absolutely perfect. True to colour.

Esha Woven Tribal Rug Silver Grey
Esha Tribal Rug

Absolutely love it... fits perfectly and the photos don't do it justice.

Loft Stunning Wool Grey Rug

COVID-19 changes

Due to very high order volumes and the strict social distancing implemented, our current order dispatch time has slightly increased.

Delivery Address:

All deliveries are made during normal business hours Monday to Friday. A post office box address is not accepted.

Delivery Costs:

FREE SHIPPING for all orders. The following few remote postcodes are excluded:

NT 822 840 845 850 852 854 861 862 872 874 880 885 886
NSW 2325 2328 2329 2580 2880 2898 2899
QLD 4183 4285 4551 4556 4570 4571 4581 4600 4650 4655 4670 4673 4674 4676 4677 4678 4703 4713 4740 4741 4750 4757 4801 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895
SA 5373
WA 6798 6799 6850
TAS 7255 7256 7257


Please contact us for shipping quote if you want delivery to these postcodes. In rare cases, shipping cost might become much higher than what we can offer as free. In these cases, we will contact the customer to discuss options.

Delivery Times:

All our rugs are dispatched within 1 - 2 business days (please allow few additional days due to the current situation). The delivery time depends on the delivery location. Generally, the delivery time after dispatch is:

Sydney, Melbourne, Brisbane  3-4 days
ACT, Regional NSW, VIC & QLD 5-6 days
Perth, Adelaide 5-6 days
TAS, Regional SA, WA & NT 7-10 days