This collection of contemporary hand crafted rugs are made by skilled artisans in India from the best quality natural jute. The natural fibres lend easy style and casual elegance to your setting, with an organic feel that exudes luxury.
- 100% Jute
- Natural fibre rug
- Hand Loomed in India
- Hard wearing pile
All deliveries are made during normal business hours Monday to Friday. A post office box address is not accepted.
FREE SHIPPING for all orders. The following few remote postcodes are excluded:
|NT||822 840 845 850 852 854 861 862 872 874 880 885 886|
|NSW||2325 2328 2329 2580 2880 2898 2899|
|QLD||4183 4285 4551 4556 4570 4571 4581 4600 4650 4655 4670 4673 4674 4676 4677 4678 4703 4713 4740 4741 4750 4757 4801 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895|
|WA||6798 6799 6850|
|TAS||7255 7256 7257|
Please contact us for shipping quote if you want delivery to these postcodes. In rare cases, shipping cost might become much higher than what we can offer as free. In these cases, we will contact the customer to discuss options.
All our rugs are dispatched within 1 - 2 business days (please allow few additional days due to the current situation). The delivery time depends on the delivery location. Generally, the delivery time after dispatch is:
|Sydney, Melbourne, Brisbane||3-4 days|
|ACT, Regional NSW, VIC & QLD||5-6 days|
|Perth, Adelaide||5-6 days|
|TAS, Regional SA, WA & NT||7-10 days|
Faulty or Damaged Item
In the unfortunate event that the rugs arrived damaged, or failed to meet merchantable quality, we:
- Offer a full refund, or
- Send you replacement at no charge
- Cover costs for collecting and returning of the damaged item which we have agreed to refund or replace at our cost
For refund claims, we do not consider minor variations in colour, dimension, finish or naturally occurring characters to as product faults or flaws. We make the best effort to include information in the product description section of our website, for rugs that might have expected minor variations due to the manufacturing methods or the materials used.
For claims, please contact Cool Rugs by email firstname.lastname@example.org within 48 hours after receiving the product. Please include your order number, description of the issues, and photographs or videos showing the damage or fault.
All products returned must be packed in their original containers and if the products are soiled or damaged, the products may be rejected by the supplier or credited at a reduced amount in the supplier's sole discretion.
Wrong Item Delivered
If you receive an incorrect item, we will cover the cost of returning the item. We will replace the item without incurring additional costs. Please let us know as soon as possible.
Change of Mind
Purchased items can be returned if you change your mind within 7 days after item receipt. Change of mind refunds or exchanges attract 15% restocking fee plus $29.99 non-refundable shipping fee (the amount we paid to deliver the item to the customer). The customer is responsible for the return shipping. As a courtesy, we can assist the customer with the return shipping by providing quotes from several third-party couriers (if available).
All products returned must be unused and packed in their original containers. If the products are used, soiled or damaged, the products may be rejected or incur additional re-stocking charges.
For returns, the customer must contact Cool Rugs by email email@example.com for instructions and return address.
In the unlikely event that a product is unavailable, we will contact you as soon as possible; and you can choose to get a full refund or a store credit.